I. PURPOSE:

The City of Miami is an affirmative action/equal opportunity institution and does not discriminate on the basis of race, color, creed, age, national origin, individual handicap or veteran status in any respect of employment, services, activities or programs.

The City of Miami offers services, programs and activities for applicants, employees, residents and visitors. City of Miami services, programs and activities are those that are: (a) operated by City of Miami employees; (b) operated by appointed or elected City of Miami officials; (c) operated by an entity hired by the City of Miami; and or (d) funded by the City. City services, programs and activities do not include events or activities that are performed on City property by private organizations, businesses or individuals.

II. PROCEDURE FOR REQUESTING MODIFICATIONS TO CITY SERVICES, PROGRAMS OR ACTIVITIES

The City of Miami encourages anyone to request modifications to provide qualified individuals with a disability better access to its services, programs or activities.

1. Anyone who would like to request a modification to a City service, program or activity should contact the appropriate Department Director, or ADA Coordinator, by mail at 444 S.W. 2nd Avenue, Risk Management Department, Miami, FL 33130;by telephone at (305) 416-1732;by TTY/TDD at (305_ 416-1735; or fax at (305) 416-1760.

Requests for auxiliary aids and services to ensure effective communication for qualified individuals with a disability for public meetings should be directed to the Office of the City Clerk at (305) 416-1786; by TTY/TDD at (305) 250-5472

2. The Department Director or the ADA Coordinator shall respond to each request for modification in writing, within a reasonable time of the request, and no later than thirty (30) days after receipt of the request.

3. Persons unsatisfied with any decision of the Department Director or ADA Coordinator may register a grievance. A grievance form can be mailed or can be printed by accessing the City of Miami website at www.miamigov.com

CITY OF MIAMI

GRIEVANCE PROCEDURE
UNDER THE AMERICANS WITH DISABILITIES ACT
 

The following Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act. It may be used by non-employees who wish to file a complaint alleging discrimination on the basis of disability in programs or benefits offered by the City of Miami, Florida.

The complaint should be in writing and contain information regarding the alleged discrimination, citing the policy, statute or section of the federal regulations which have allegedly been violated as well as the specific location of the alleged violation. The complaint should contain the name, address and phone number of the individual initiating the complaint. Alternative formats for filing a grievance, such as personal interviews or tape recordings, will be available upon request for persons with disabilities. See attached Grievance Form.

The complaint should be submitted by the individual and/or his/her designee as soon as possible to the following individual:

Patrice E. Rey
Department of Risk Management
444 S.W. 2nd Avenue
Miami, FL 33130
Tel. No: (305) 416-1732
Facsimile: (305) 416-1760
TTY: (305) 416-1735
Email: prey@ci.miami.fl.us

Within 15 calendar days after receipt of the complaint, the ADA Coordinator will meet with the complainant to discuss the issue and possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator will respond in writing, and when appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Miami on the matter and options for resolution of the complaint.

If such response does not satisfactorily resolve the matter, the complainant and/or his/her designee may file an appeal within 15 calendar days of receiving the response from the ADA Coordinator. The appeal should be in writing and directed to the Risk Management Administrator. The Risk Management Administrator will attempt to meet with the complainant within 15 calendar days of receiving the appeal. Within 15 calendar days of the meeting, the Risk Management Administrator will respond in writing or in a format accessible to the complainant.

All written grievances and appeals will be kept on file in the City of Miami for at least three years.