FUNCTIONS
Maintain data and post adjustments for various fees: solid waste, fire assessment, fire safety, sanitary sewer, trash citations, lot clearing, highway improvement, demolition, certificate of use, supplemental waste, occupational license, accessory use, boiler/elevator, storm water utility, special assessment, code enforcement, lien search, and liens sold/transferred to Miami-Dade County Tax Collector’s Office.

Evaluate inspection results and supporting documentation in order to determine and calculate adjustments or corrections.

Research accounts and prepare adjustments for any payment posting errors. Analyze cancelled checks/money orders for proper allocation.

Open and delete accounts for various and/or assessments listed above.

Prepare paperwork for refunds and over-payments where required.

The Customer Service section of the City of Miami Finance Department is responsible for the billing and collection of revenues generated from the application and enforcement of various municipal fees.

This section is responsible for resolving current and/or past due billings and issues encountered by customers. This requires responding to inquiries and complaints from phone to calls, walk-in customers, or correspondence received. Daily functions include updating and maintaining the billing system database, production of bills, creation of past due/collection notices and composing responses to various city officials.

We strive to ensure citizens’ compliance with established laws, ordinances and regulations for all City of Miami policies and procedures related to those assessments and/or fees.

All inquiries should be directed to a customer representative at (305) 416-1570 (English), (305) 416-1576 (Spanish), and (305) 416-1578 (Creole). Documentation may be requested in order to research an issue. Individual concerns may require interaction with other departments within the City for a full resolution of the inquiry or compliant.

To expedite a request, you will need to provide the following: an account number, property address, type of fee, folio number (01- prefix). If there are any unresolved issues or additional questions, please contact the Senior Customer Service Representative or Supervisor at (305) 416-1570.

All inquiries will be resolved as soon as possible. Other related questions can be directed to the appropriate department.

DEPARTMENTS

BUILDING (305) 416-1100
Electrical
Structural/Building
Elevators
Plumbing
Mechanical
Unsafe Structure

PLANNING AND ZONING (305) 416-1400
Certificate of Use
Permits 

CITY CLERK’S OFFICE (305) 250-5360
City Ordinances

CITY HALL MAYOR’S OFFICE (305) 250-5300
Citizen Complaints

BILLING AND COLLECTIONS (305) 416-1572
Billings
Accounts Receivable
Returned Checks

CASH RECEIPTS (305) 416-1348
Lease Payments
Missing Payments

PUBLIC WORKS (305) 416-1200
Highway Improvements
Sidewalks
Sanitary Sewer
Storm water Utility

SOLID WASTE (305) 575-5107
Sanitation Code Enforcement
Solid Waste Agreements

COMMUNITY DEVELOPMENT (305) 416-2080
Mortgage Payments
Mortgage Payoff Letters 

NEIGHBORHOOD ENHANCEMENT TEAM SERVICE CENTERS (NET)

Allapattah (305) 575-5128
Coconut Grove (North) (305) 579-6018
Coconut Grove (South) (305) 461-7063
Coral Way (305) 859-2701
Downtown (305) 579-6007
Flagami  (305) 642-1250
Little Haiti (305) 795-2337
Little Havana (305) 859-2713
Little Havana (West) (305) 643-7164
Model City of Miami (305) 795-2303
Overtown  (305) 372-4550
Upper Eastside  (305) 795-2330
Wynwood/Edgewater  (305) 579-6931
 
HEARING BOARD (305) 416-2030
Code Enforcement Liens
Payoff Letters
Outstanding Liens

OCCUPATIONAL LICENSES (305) 416-1570
Occupational Licenses
Nurseries (Daycare)
Pawn Shops
Towing
Private Schools
Travel Bureau

CITY ATTORNEY (305) 416-1800
Legal Disputes