|
STRATEGIC ACCOMPLISHMENTS
The City continues the most far reaching technology modernization effort in its
history. Legacy business systems are being replaced with new software applications
with modern technical designs and capable of performing best business practices.
Future upgrades, maintenance, and functionality improvements will be supplied as
vendors improve their products in years to come. The internet, high bandwidth
and wireless telecommunication, geographic information systems, business intelligence
databases, and modern desktop and server hardware form the foundation for a reliable,
agile, technology infrastructure. This allows streamlined business operations to be
designed and put in place more quickly to serve the rapidly changing needs of this dynamic city.
The City-wide Strategy Map is composed of twenty-two objectives/goals. Business process
improvement and associated information technology initiatives directly contribute to:
“improve business and service delivery processes”, “deliver technology and e-solutions”,
and “facilitate service access for customers” goals. Moreover, improvements in business
processes and the underlying technologies enable the City to achieve its goals to “provide
excellent customer service”, “achieve cost-effective municipal services”, and “achieve
operational savings”. The iMiami ERP system and the Land Management System each
contribute directly to the accomplishment of 12 of the City’s 21 strategic objectives.
The iMiami ERP Phase I Project has been operational with Financials,
Procurement, and Projects & Grants functions now using the Oracle eBusiness system.
The Kronos Time and Accounting System serves over 50% of city staff.
A point-of-sale cashiering system is in operation.
In the Land Management area, the business process improvement work and development
of the Public Works Module progresses with a web based interactive Public Works
right-of-way permits system in development. This is the second major Land
Management Module planned for deployment. End-to-end business processes
reviews for other business areas continue.
The City’s Enterprise Geographic Information System (eGIS) was enhanced with color and
color infrared aerial photography plus additional layers for Miami-21 and Solid Waste Routes .
The City’s eGIS system provides the geographic foundation for the Land Management, ERP,
Public Safety, and Transportation Systems. With this foundation the City can deploy
computer applications that display a variety of data via interactive maps.
Replatforming of the Fire-Rescue computer-aided dispatch (CAD) system,
has recently been completed.
Imaging technology is being rolled out in Building Department, Public Facilities,
and Public Works. A significant quantity of Building Department and City Clerk
documents are now available electronically.
In addition to the business system modernizations above, the supporting infrastructure
of hardware, software and information technology processes has been improved to keep
pace with the new business systems. The Desktop and Server Technology Refresh Project
in accordance with the City’s four-year replacement cycle continues to provide affordable
and capable computing equipment to staff using office productivity tools and the new
business systems. Increased network capacity has been provided to mobile field workers,
new systems and internet users to prevent delays and wait time. Wide area and local
wireless network access technology has been upgraded/expanded to improve the productivity
of the City’s mobile workforce. To improve operational efficiencies, we have begun to
“virtualize” our computing resources, reducing the amount of equipment with savings in
management attention and power consumption as well as consolidating enterprise storage and backup.
The Mayor’s comprehensive anti-poverty program named “Elevate Miami” has as one of its four
cornerstones, a digital empowerment program. Over 30 computer learning centers have been built
at City Parks and senior centers to provide citizens, young and old, with access to computers
and internet. Access to and the ability to use computers and the internet is essential in today’s
technology-driven world. This program has received international recognition.
Kiosks providing access to on-line City services and internet are now available at City Hall,
Riverside Center, and the Neighborhood Enhancement Team (NET) offices.
The City website is available in both English and Spanish versions to provide improved
service to all our citizens.
Miami was ranked in the Top 10 Digital Cities for 2007.
ADDITIONAL ACCOMPLISHMENTS
Information security risks increase everyday, threatening to infect computers, deny network
and internet access, destroy data and generally adversely impacting employee productivity.
In order to strengthen the City’s defenses against these threats advanced SPAM fighting,
internet security and intrusion detection, and identity control resources are continually
being improved.
Regular testing and improvement of our business continuity and disaster recovery processes
have been successfully conducted. An enterprise Backup and Recovery infrastructure which will
aid in the recovery process was implemented at a secondary City facility, in addition to an
intergovernmental agreement for mutual datacenter support.
Old telephone equipment and technologies are being replaced by state of the art voice over
internet protocol (VoIP) systems. The basic VoIP infrastructure has been implemented and new
sites are added as the old systems fail. New technology VoIP systems have been installed at
Little Haiti NET, Fire Communications, NE Coconut Grove NET, Solid Waste, Parks Operations,
Public Works Operations, and the City Emergency Operations Center.
A web streaming and video archiving capability is operational that allows internet users (who
live outside of the coverage of public access channel #77) to view live Commission meetings
and archived video productions shown on channel [77]
|
