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DELIVER TECHNOLOGY AND E-SOLUTIONS
Resume Phase II of the iMiami project, adding Payroll and Human Resources capabilities
to the ERP system, for delivery in 2009.
Develop and deploy the next phase of the Land Management System that will automate
current manual processes for public works right of way permits, special event permits,
fire code compliance, and solid waste code enforcement and Building Department functions
including permitting and inspections.
Expand document imaging capability and capacity for the land management, building, clerk,
financial, procurement, employee relations, community development, and other business functions.
Expand a new point of sale cashiering system that will accept payments (cash or credit card)
for all services offered by the city, manage receipts, and interface collections to land
management systems and Oracle financials.
Continue transition of legacy systems to newer hardware/software platforms,
allowing removal of the proprietary mainframe in 2009.
Implement the new Fire-Rescue Electronic Patient Care Reporting system (ePCR).
This will provide wireless mobile communication between on scene or enroute EMS teams
and hospital emergency rooms to speed transmittal of patient data, diagnosis and treatment.
Deployment of 90 ruggedized laptops to Fire-Rescue vehicles will allow units to ‘see’
current incidents and respond to 911 without use of the radio system.
Replace outdated desktop and server technologies and improve security and reliability
of the network infrastructure in accordance with the City’s replacement cycle. Develop
infrastructure needed to support balanced scorecard and business intelligence initiatives
which will provide quick access to important business strategy metrics—such as customer
satisfaction, innovation, and service delivery— allowing City administration to continuously
monitor strategic performance.
Continue to upgrade obsolete telephone systems with voice over IP technologies to
improve capabilities and reduce support requirements at various City locations.
IMPROVE BUSINESS AND SERVICE DELIVERY PROCESSES
Complete the end to end review and process improvement project for all Land Management business processes.
FACILITATE SERVICE ACCESS FOR CUSTOMERS
Continue to develop and deploy interactive GIS based applications for citizens to request
municipal services and access city information.
Enhance communications and access to City information for citizens and business partners through
the deployment of additional information kiosks at key City sites.
PROVIDE EXCELLENT RECREATIONAL, EDUCATIONAL AND CULTURAL PROGRAMS
Continue to expand the elevate Miami digital inclusion program to provide computer learning centers at additional City
Parks and Senior Centers as well as computer curriculum for youth, young adults, small business owners, and seniors.
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